How brands can reach the north star of customer satisfaction

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Brands that engage with their customers across multiple channels and touchpoints are edging ever closer to reaching the north star of customer satisfaction, with a cross-channel approach proving to be a key driver for business growth by increasing the lifetime value of customers.

Original Article Source Credits: The Drum, https://www.thedrum.com/

Article Written By  Jenni Baker

Original Article Posted on : May 18, 2021

Link to Original Article: https://www.thedrum.com/news/2021/05/18/how-brands-can-reach-the-north-star-customer-satisfaction

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